Terms and Conditions

Total Glass Solutions terms of business…

Total Glass Solutions Limited
Terms and Conditions of Business

General
We have developed our Terms and Conditions of Business to be as fair as possible to both ourselves and our customers and these are the only terms under which we shall provide goods and services to you and they shall apply to each and every contract between us.

In these terms and conditions, ‘we’, ‘us’, ‘our’ means Total Glass Solutions Limited of 24A Hayes Street, Bromley, Kent, BR2 7LD and ‘You’, ‘your’ means the person entering into the agreement which is subject to our terms and conditions, or their agent.

Surveys, Estimates and Orders
Please be as clear as possible with regard to the nature of the goods and services you wish us to supply in order to assist us with giving you as accurate an estimate of the cost of the works as possible, such as the type and quality of glass / mirrors requested from us, the type of installation and its location and whether there are any unusual features of the location or type of work requested. The estimate we provide will be based on the information you supply to us and will be subject to alteration, or we may even refuse to carry out any works at our sole discretion, if you fail to tell us about anything that could affect the way in which we propose to carry out the installation; such as the installation site not being in a condition that allows for the installation to take place, or obstructions on site preventing access / installation, or changes to the layout or the location of the installation post survey.

All verbal estimates for goods and services given by us will be subject to these Terms and Conditions and you will be supplied with a copy of these Terms and Conditions and asked to confirm that you accept them before any goods are ordered or work is undertaken by us .

We are happy to provide written estimates on request which remain valid for 30 days. All prices quoted shall, unless otherwise stated, exclude VAT which will be charged at the prevailing rate.

We reserve the right to charge for our time engaged in preparing surveys and estimates for you, but these charges will be deducted from any order placed with us that exceeds these charges.

We reserve the right to increase the figures quoted in any estimate in the following circumstances:
1) After submission of the estimate, you instruct us to carry out additional works not previously accounted for, or works of a different nature.
2) After submission of the estimate there is an Increase in the cost of the materials to be supplied.
3) After submission of the estimate it is discovered that different or further works are necessary to complete the job to a satisfactory standard which were not anticipated when the estimate was prepared.
4) After submission of the estimate, there are delays to the installation caused by you or 3rd parties on site.

Any orders placed with us after receiving our estimate must be completed by signing an acceptance form and the payment of a 50% deposit before any goods are ordered or any works can commence. The balance of the estimate will be due within 30 days of the date of our invoice.

Please note that you accept sole liability to discharge the costs of any goods or services ordered on behalf of a 3rd party unless the contract has been entered into directly between us and the 3rd party.

Timing
Dates and times given by us to start the works are estimates only and although time shall not be treated as being of the essence, we shall do our best to stick to any agreed start times / dates. However, if we are delayed or prevented from carrying out the work in whole or in part by any cause not reasonably within our control, including without limitation, war, hostilities, riots, civil commotion, strike, flood, accident or by any law, rule, regulation, order or other action of any public authority, transportation delays; you accept that the contract will be suspended for the duration of the cause of the delay, or we shall be released without penalty from performance of the contract to the extent that such performance is so limited, delayed or prevented.

Cancellation
If our agreement is cancelled prior to work commencing or materials supplied or at any stage of the works, you shall be liable for any expenditure incurred by us in meeting the order, together with the profit that we would have made and the materials ordered as the goods would have been ordered to your individual specification and cannot be re-stocked by our supplier without charge. We also reserve the right to charge our standard hourly/ daily rate for any delay to the start time or date or installation caused by you.

Payment
Invoices are due for payment within 30 days of the date of the invoice without the right to set off or deduction for whatever reason. We reserve the right to charge interest at the rate of 1.5% per month, together with our full recovery costs on any overdue amount.

Title to the goods supplied by us shall be retained by us until payment has been received in full. All goods shall remain our property and we retain the right to repossess them at any time on reasonable notice to you. However, the risk in respect of the goods supplied passes to you on delivery to the address or any alternative address referred to in our agreement.

Guarantee
We are happy to guarantee our workmanship for 6 months from the date the job was completed, so long as:
a) You have followed the manufacturers instructions with regard to any goods supplied.
b) You have completed all of our recommendations for any related work which requires attention.
c) The goods supplied have not been subjected to neglect or misuse.
d) No one but ourselves have altered, added to or attempted to carry out work on any goods supplied or on the installation.
e) Full payment of any invoice has been received.

Please note that our tolerances are +/- 3mm on any measurements.

To the fullest extent permitted by law, we cannot accept liability for any defects found after this 6 month period and we will not be liable for any penalty, loss of profit, loss of business, or any other consequential loss arising from any breach of this contract by us in any event.

This will not limit our liability for death or personal injury directly caused by us.

Should you not be completely satisfied with our work or materials supplied, please notify us within 14 days of delivery or the completion of the works. You agree to afford us the opportunity to inspect the matters complained of and carry out any remedial works to rectify the defects complained of.

Should any of these Terms or Conditions be void or voidable the remaining Terms and Conditions shall remain in force and bind us both.

These Terms and Conditions shall be interpreted in accordance with English Law and subject to the jurisdiction of the Courts of England.